Delivery Information

All our products are prepared here in the Studio in Fairford, England and we alwys use Zweigart fabrics and best quality stranded cotton (floss) from Madeira. We take great care over this process and hope that you will be pleased with the end result. If there is a problem, please get in touch and let us put it right.

When ordering, if you want more than one of something you can click once and then alter the quantity in the checkout section - particularly useful when ordering loads of threads etc. We offer all CSG Members 10% discount on their shopping except where a product is a Members Only item.

You can order online securely making sure you have added your membership number to make sure receive your 10% discount and free shipping.

We do make every effort to turn orders around as quickly as we can and try to keep adequate stock levels to make this possible, but sometimes we are so busy it takes a little longer. Feel free to email and groan if you have been waiting longer than you think you should!

We use First Class post where possible and Air Mail for all our overseas packages. Within the UK, we charge £3.75 postage and packing on all orders unless you are a CSG Member in which case the postage is free to a UK address. If you are ordering from a non-UK address, your postage will be calculated and then discounted by £3.75 if you are a CSG member. This should all be clear at the checkout!

Please be aware that the currency used on this website is UK Pounds. We are very happy to accept orders from anywhere in the world and you may use Paypal or a credit card as preferred. (sorry, no Amex or Diners Card).

We do not keep your financial details on the computer - once the goods are despatched the files are deleted. I may have mentioned BC (Before CrossStitch) that my husband, Bill worked for Lloyds Bank for 23 years and he is pathologically careful about matters financial!