CSG Policy - Terms and Conditions
We expect you to be satisfied with anything you buy from our Stitchers Market but if this is not the case, return the goods in perfect condition within 28 days of you (the customer) receiving them and we will refund the cost and postage. This does not affect your statutory rights.
We aim to dispatch all orders within three working days (BST) once payments have cleared.
We aim to personally reply to all correspondence to the CSG within two working days (BST) of receipt.
The Cross Stitch Guild makes every effort to ensure that the information given on its site is accurate and is updated regularly. We aim to display all products on the website in a representation as close as possible to the actual item. However we cannot guarantee that product colours are accurately shown on each individual customer computer as you (the customer) will have your own variations of colour output via your monitor according to the graphics capabilities of your computer. (This is the case for any website viewing.) All quoted design sizes are approximate and there may be a slight variation in the colours of the threads provided.
All website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code and all other materials on this website are copyright of The Cross Stitch Guild or their technology providers.
All rights reserved. Copyright of all needlecraft designs/charts/patterns remains with The Cross Stitch Guild or Inglestone Collection unless otherwise specified. Permission is granted to electronically copy and to print in hard copy portions of this website for the sole purpose of accessing charts/patterns and technical information, placing an order with The Cross Stitch Guild or using this website as a shopping resource. Any other use of materials from this website - including reproduction for purposes other than those noted above, modification, distribution or republication - without the prior written permission of The Cross Stitch Guild - is strictly prohibited.
No contract will subsist between you (the customer) and The Cross Stitch Guild for the sale of any product unless and until The Cross Stitch Guild accepts your order by means of acceptance confirmation email. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time The Cross Stitch Guild (or its recognized payment service provider) sends the email to you (whether or not you receive that email).
For the avoidance of doubt, any such contract will be deemed to have been concluded in England, UK. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and The Cross Stitch Guild irrevocably submit to the non-exclusive jurisdiction of the English Courts.